D. James Kennedy Ministries is fully supported through the tax-deductible donations from partners like you. In many instances, as a "thank you" for your donation, D. James Kennedy Ministries may offer certain products (i.e. books, DVDs, CDs, etc.). Although we are not able to offer a refund on donations (due to IRS regulations concerning tax-deductible contributions), we have established this return policy to replace defective products, or prducts that have been requested by mistake.
Defective ProductsIf a product is determined to be defective, or not operating as anticipated, then D. James Kennedy Ministries will send a replacement immediately.
Returns/ExchangesD. James Kennedy Ministries has a 30 day return policy. For whatever reason, if you are not satisfied with the product you received, you may return it or exchange it within 30 days from receipt for another product of equal or lesser fair market value.
Wrong Product or Missing ProductIf the product or products you requested are missing when your package arrives, or in the case of a multiple CD or DVD set, one or more pieces are missing, or a wrong product was sent by mistake, then D. James Kennedy Ministries will either send a replacement or send the missing piece of your order.
To report a defective product, initiate a return, or for any questions regarding your order please call our Partner Services Team at 1-800-988-7884 for immediate assistance.
Thank you for your support of D. James Kennedy Ministries.
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